Cover of XLA Pocket Guide
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The XLA Institute Pocket Guide to Experience Management

Paperback

The XLA® Pocketbook provides an introductory guide about why experience
management matters and how a framework can be implemented by service providers

IT Service Management
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£12.99

About this book

This book provides an introductory guide about why experience management matters and how a framework can be implemented by service providers. Benefits of experience management for Organisations include improved employee happiness, improved employee productivity, increased customer loyalty, stronger employee retention, increased profitability and competitive advantage.

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XLA® Institute Certification

IT Service Management

XLA Institute

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The XLA Institute is an independent, global, open platform and collaborative organization focused on developing and promoting Experience Management (XM) and Experience Level Agreements (XLAs) in the IT industry. It connects professionals, vendors, and organizations to establish industry standards, provide training, and certify capabilities to shift IT focus from technical performance to human-centric, business-driven outcomes.